Orange Shirt Giveaway (TODAY)

In honour of the National Day for Truth and Reconciliation and Every Child Matters (September 30), we are making orange t-shirts available for staff.

Date: Tuesday, September 3, 2024

Time: 10:30 a.m. (first come, first serve)

Location: outside of Volunteer Services

As there are no costs associated with the available items, staff will be limited to one item per person.

Click here, to find out what else is happening at our Hospital this month in honour of the National Day for Truth and Reconciliation.

Temporary Road Closure, Golf Links Road Entrance (August 26-30)

Shared on behalf of Ryan Sears, Director, Capital & Facility Services


Please be advised that the road entrance to the Hospital from Golf Links Road will be closed for emergency road repair beginning Monday, August 26, at 7:00 a.m. The work is expected to be completed by Friday, August 30, at 5:00 p.m.

During this time, vehicular access to the Hospital will be limited to the Oliver Road entrance only. Please note that additional time may be required when entering the Hospital property. Exits at both Oliver Road and Golf Links Road will remain open.

We apologize for any inconvenience this may cause as we work to maintain a safe environment.

Thank you for your cooperation and understanding.

Fundraiser for Appendix Cancer Awareness Month

This August, for Appendix Cancer Awareness Month, Hannah Deley will be working with Kate from Waxxed Candle Co. to raise money and awareness for young cancer patients here in Ontario. TOUGH LADY #DELEYSTRONG candles will be available for purchase throughout the month of August. 100 percent of the proceeds will be donated to our Cancer Center at Thunder Bay Regional Health Sciences Centre (TBRHSC).💜

Hannah is a 25-year-old woman, who currently works as a Phlebotomist in the Laboratory here at TBRHSC. After months of abdominal scans, lab work, one laparoscopic surgery, and one colonoscopy, she was diagnosed with stage 4 metastatic appendiceal adenocarcinoma. October 28, 2023, is a day that she will never forget; the day she started her battle with this aggressive and rare form of cancer.

Hannah will be selling her candles on Thursday, August 23, from 11:00 a.m. to 2:00 p.m. across from Season’s Gift Shop inside of TBRHSC’s main lobby.

Repairing the Sacred Circle: Summer Training Sessions

Repairing the Sacred Circle: An Indigenous Cultural Awareness and Education Primer, will be held on the following days throughout July and August (1:00 – 4:00 p.m.):

  • August 21 (9 spots available)

To register for a session, please use the following link: Repairing the Sacred Circle Registration Sheet (smartsheet.com)

This training is available for all staff (including Physicians, professional staff, students, residents, volunteers, and PFAs) to participate in.

This is a free training session, there is no cost to attend. The session is 3 hours long and takes place in-person,

The session will introduce participants to an insightful way of thinking about truth and reconciliation. It will be a reflective pathway for cross-cultural discussion and an entry point to create the necessary change for awareness and inclusiveness within TBRHSC. Participants will be introduced to concepts such as colonization, race and racism, common stereotypes, and how these contribute to health inequities for Indigenous Peoples within the current health care system.

We look forward to seeing you there!

Celebrating TBRHSC’s 20th Anniversary: Tell us your story (Quality & Risk Management)

patient care
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As part of our year-long 20th anniversary celebration, we asked the leaders in our Hospital to share their stories and highlight the growth and evolution of their team, program and the services they provide.

This week’s feature: Quality & Risk Management

Summitted by: Tram Dao, Manager, Quality & Risk Management


1. Briefly describe your program/service.

The Quality and Risk Management department provides corporate level direction and support in the areas of quality (including accreditation), risk, ethics, and patient relations. As part of our Strategic Plan 2026, one of our primary goals is to “focus relentlessly on quality to deliver services that are free from preventable harm, accessible, appropriate and integrated.” This includes continuous quality improvement through all levels of the organization – from frontline to the Board of Directors.

2. How has your program/service grown or evolved over the past 20 years?

Although a relatively small department, the Quality and Risk Management team has continued to grow over the past 20 years and continues to support a wide range of activities, including but not limited to:

  • Supporting staff/teams through the Accreditation process
  • Overseeing the Compliments & Concerns Console and patient safety Incident Learning System (ILS)
  • Providing ethics support to staff/patients/families
  • Coordinating support/guidance on legal and insurance matters
  • Developing/updating applicable policies & procedures
  • Overseeing the HIROC Risk Register & Risk Assessment Checklists
  • Supporting the implementation of Quality Huddles
  • Developing our annual Quality Improvement Plan (QIP)
  • Leading/supporting Quality Improvement projects/initiatives
  • Conducting/supporting Quality of Care Reviews

3. What is your most cherished accomplishment, milestone or memory?

Some of our most cherished accomplishments include:

  • During the Accreditation survey in May 2022, the Hospital achieved Exemplary Standing status, a major milestone which highlights the hard work, dedication and resilience of all of our Hospital staff.
  • Since January 2023, the implementation of Quality Huddles has been a major initiative undertaken to support the Hospital’s mission, vision, values, and strategic directions. Although the Quality Huddles are directly aligned with our Patient Experience pillar, it has also impacted: Equity, Diversity and Inclusion; Staff Experience; Innovation and Learning; and Sustainable Future. One of our primary goals is to highlight that everyone has a role to play in quality and safety. Currently, the Quality Huddles have been established in nearly 30 departments, including clinical, non-clinical, inpatient and outpatient; with continued expansion underway. Over the course of 2023, there were > 450 huddles held, > 4,000 staff in attendance, > 750 change ideas generated, and > 450 change ideas implemented.
  • To further drive quality and safety to the forefront, the Quality and Risk Management team hosted a Foundations of Quality Improvement workshop in March 2023. Building from the success of the first workshop (30 participants), a second 2-Day workshop was held in February 2024 (with nearly 60 new participants). These workshops have provided participants with the tools, skills and resources to drive meaningful change within the organization.
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