Compliments from Patients and Families to our Nurses

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I wanted to take this opportunity to comment on the excellent care I received during my visit in the emergency department. A special thank you to nurse Mary and the other nurses who took care of me during my visit! Just wanted to make sure to recognize the excellent care I received during very busy times. Professionalism and dedication to patient care is what I witnessed. Thank you.


During this time, we had three nurses – Jennifer, Karen and Stephanie. I would like to thank them for the care, patience and compassion during this extremely difficult time. Everyone we encountered during our stay were very respectful and patient.


Andre was my nurse and he was very caring, attentive and kept me informed of all that was happening. He was very personable, and a great nurse! Thank you TBRHSC for all your great staff!


I cannot believe the care we received from Adrien. This young man went above and beyond to help my mother, get her anything she needed to make her comfortable during her time of need. I don’t think I’ve ever encountered another nurse that was as kind, patient, or understanding as he was. He was not only kind to my mother, but anyone else he encountered in the hallways. I would like too acknowledge him for all of his efforts and his kindness. You really don’t meet many people like him in this world anymore. Please acknowledge him so he knows his efforts didn’t go unnoticed.


Our favorite nurse was Lindsey. She was experienced, kind and very efficient in the care she provided. She was on the ball right from the start and didn’t miss a beat. She missed breaks, on more than one occasion, and stayed late when our son wasn’t doing well. She really is an amazing nurse and she deserves recognition.


My nurse Jason provided excellent care while l was in the hospital. He was very attentive, considerate, and compassionate, a GREAT nurse. He is an asset to TBRHSC.


She was absolutely amazing with her compassionate care. She made me feel comfortable, and calm, as well as my child! She reassured us many times we were ok and that we’re doing awesome. Her bubbly attitude and giant smile made the trip the hospital comforting and comfortable. 10/10 service from this nurse for the exceptional care and communication strategies.


Nurse Ken came on for the night shift. Another fabulous person. He was cheerful and checked on my frequently. I did not want to bother him (as I know how busy nurses are) but when I did ring he in no way made me feel like I was a bother. He responded quickly answered any questions while checking if I needed anything else. Even throughout the night when I rang for pain meds, he remained kind and supportive.


Nurse Kelly came on for the next day shift and was the one to help me get ready to go home. Another friendly face and cheerful person. She made sure all my paperwork had been faxed/taken care of. She was professional and overall just a lovely person.


I was treated by Nurse Jamie who removed my surgical staples. I let him know that I was quite anxious about the procedure and he said to let him know if it became too much at any time and he would stop. He was very caring and respectful. I just talked away at him to distract myself. He gave me some after care instructions and I was on my way! It was very busy as always, but I do not feel he rushed; and believe that had I requested he stop for a moment, he would have. Again, just overall great care given by Nurse Jamie.


My nurse, Victoria was the kindest and most patient nurse I have ever had. She was very attentive and constantly checked in on me. Her personality was naturally warm and empathetic. She was clearly made for this role and I hope she knows how big of a difference her personality and empathy make. Please let her know how much she is appreciated.


I wanted to say a huge thank you to Brittany, my nurse overnight on Maternal Newborn. Her positive attitude, attentiveness, thoughtfulness, and willingness to support me as we worked on getting my newborn to latch meant more than I can say. She made a difficult time so much easier and made me feel supported and cared for while there.


I would like to thank Nurse Elisha for the terrific care I received. She made a worrisome visit very comfortable for me with her kind humanity and excellent skill. Her professionalism and abilities reflect very well on the Hospital. We are fortunate to have such a fine nurse in Thunder Bay.


I must express my gratitude to Nurse Kari for the wonderful care she provided during my recent visit. She dispelled my nervousness with a blend of kindness, patience, and humour while keeping to the highest standards of professionalism. I was particularly impressed with her unflappable patience as it was obviously a very busy time in the unit. We are very fortunate to have such a fine, skillful nurse in our Hospital.


I was very impressed with the kindness and caring of Nurse Melanie after my operation. She is very empathetic and helped out her colleagues with anything that needed doing. She is a wonderful nurse and I want to express my sincerest gratitude to her. I must also mention Nurse Sarah, who helped me all through a difficult day. What terrific nurses!


Both of these nurses went above and beyond not only for the care of my child, but made sure that we were comfortable and happy. These nurses are meant to be in this field and show true compassion and care to their patients. We were very relieved and grateful that we had these nurses for our child. Thank you!


A big thank you to Drew who was my nurse in Emergency. He took the time to fully explain things and answer all our questions, and was extra thoughtful in turning down the lights in my room and adjusting the door and curtains so our infant could sleep more comfortably. It was a very busy evening in emerge, so my husband and I were impressed to hear Drew patiently reassure another patient down the hall who was being less than courteous. The job these nurses do at our Hospital is amazing and we thank Drew.


Kylee was terrific. I was in a great deal of pain and she managed to keep things light while doing her job with great efficiency. She is an excellent nurse and her skill and friendly demeanor reflect very well on TBRHSC.


Alexa, a Registered Nurse, was very attentive to my concerns and though the wait time was long she was pleasant and approachable and eagerly ready to answer any of my questions or how much longer I needed to wait and why. She was also very professional and patient with a lot of the other patients that had difficult behaviours in the Emergency Department around me. Medical professionals like her make the health care environment more trustworthy and brings a lot of ease and calm through patients coming in with various struggles and severe medical conditions. Please tell her that she is amazing and ray of light and hope in her workplace.

National Day of Awareness for Missing and Murdered Indigenous Women and Girls and 2-Spirit people

Missing and murdered Indigenous women, girls, and 2-spirit people (MMIW) is not just a societal issue. It also has significant implications for healthcare. Healthcare providers need to acknowledge the MMIW crisis. By implementing trauma-informed practices as well as culturally safe and competent care, the healthcare system can be sensitive to the varying forms of violence that have ongoing traumatic impacts. l ensure that Indigenous women can access the healthcare system that addresses the unique needs of Indigenous peoples.

May 5 is National MMIW Day, a day to raise awareness about the crisis of missing and murdered Indigenous women, girls, and 2-spirit people in Canada. Today is a day to remember and honour those who have lost their lives to colonial, gender-based violence and their families and communities that live daily with the grief of losing loved ones.

You will see people wearing red today to show their support. Wearing red raises awareness about this ongoing national human rights crisis and is a way to take action. It is also a time to advocate for change and to demand action from governments and institutions to address the root causes of the MMIW crisis.

For more information on MMIW, click here.

Annette Klement – Cultural Safety Educator, Jillian Larabee – Indigenous Care Coordinator, Namoi Sinclair – Indigenous Care Coordinator, Leona Kakepetum – Manager Indigenous Collaboration, Equity & Inclusion, Dr. Miranda Lesperance – Vice President Indigenous Collaboration, Equity & Inclusion, Maddy Reinikka – Executive Assistant to Dr. Christopher Mushquash & Dr. Miranda Lesperance, Kerry McLaughlin -Spiritual Care Associate

A beading session was held for staff to receive education on MMIW and bead an MMIW pin. Beading is considered a healing practice in Indigenous culture and will allow staff to further their education in Cultural Safety.

Community Involvement Wanted for Updating TBRHSC’s Accessibility Plan

Thunder Bay Regional Health Sciences Centre (TBRHSC) is asking the community to provide input to develop their revised multi-year Accessibility Plan.

TBRHSC is committed to making the Hospital environment more accessible for patients, families, volunteers, and staff. To ensure accessibility is achieved under the Accessibility for Ontarians with Disabilities Act, 2005, TBRHSC will continue to identify, remove and prevent any accessibility barriers to care, services, work and learning.

TBRHSC values input and believes that it is crucial in identifying the most meaningful and impactful changes. We need your help to ensure our multi-year Accessibility Plan is reflective of the priorities and needs of the community.

To support the process in updating the Accessibility Plan, TBRHSC is seeking feedback from the community to identify existing barriers and areas for improvement. This feedback will be used to guide the development of the plan.

The public is encouraged to share their thoughts and ideas on how we can make TBRHSC more accessible by completing an online survey. A hard copy version of the survey will also be available at the Hospital. Respondents can deposit their completed survey in one of the comment boxes located on every level at TBRHSC by the patient elevators and at the main entrance. Alternative formats of the survey can be requested by emailing tbrhsc@tbh.net or by calling (807) 684-6218.

The deadline to provide feedback is May 30, 2024.

The survey and more information on TBRHSC’s current Accessibility Plan can be found online at https://tbrhsc.net/tbrhsc/accessibility/.

Celebrating 20 Years of TBRHSC: 2011 Milestones

We’re celebrating 20 years of Thunder Bay Regional Health Sciences Centre (TBRHSC). Throughout the year, we’ll be taking a trip down memory lane to revisit some of our most significant milestones.

Thank you to our dedicated staff, donors to the Thunder Bay Regional Health Sciences Foundation, community members and partners in health who have played a vital role in building exceptional healthcare for patients and families in Northwestern Ontario.

This week, we’re remembering 📅 𝟮𝟬𝟭𝟭 (📸)

1) The new Angioplasty Short-Stay Care Area opened.

2) TBRHSC was recognized for Leading Practice in Patient and Family Centred Care.

3) The Centre for Complex Diabetes Care opened to provide specialized diabetes management and treatment.

4) Hundreds of community members helped create the TBRHSC Strategic Plan, launched in 2011.

Visit www.tbrhsc.net/20years for more milestones.

UKG Pro Workforce Management – Final Transition May 6, 2024

Shared on behalf of Adam Vinet, Vice President, Patient Experience & Chief Nursing Executive & Regional Vice President, Regional Cancer Care; and, Peter Myllymaa, Vice President, Operations, Clinical & Support Services & Chief Financial Officer


UKG Pro Workforce Management has been live since March 25, 2024. Since that time, leaders and timekeepers have been tirelessly maintaining schedules in both UKG and our legacy scheduling system, StaffRight, while we transition between systems.

We are pleased to announce that the final transition to UKG will take place the pay period beginning May 6, 2024.

From this day forward staff will use UKG Pro Workforce Management exclusively for all scheduling and timekeeping functions. To support this final transition you can help by reviewing your timecards daily and communicating any issues or exceptions to your leader as they happen.

We are proud of everyone who has helped our transition to UKG Pro Workforce Management be such a success! We know that the transition has not been without some minor challenges but thanks to you and our dedicated team of support people we have successfully met those challenges.

Thank you for making this such a great place to work. We depend on each other every day and it’s nice to know we can continue to depend on each other even as we make changes to how we do our work.

Take a moment in your day and publicly acknowledge someone who has helped you navigate this change. Let that person know you appreciate their help. We are in this together and everyone deserves recognition for the part they have played in this success.

Thank you.

UKG Implementation Team:

  • Dino Armenti – Co-Project Sponsor
  • Dawna Maria Perry – Co-Project Sponsor
  • Rita Grenier Buchan – Project Lead – Scheduling
  • Michael Iorianni – Project Lead – Payroll
  • Carrol Wenzell – Payroll Subject Matter Expert
  • Monique Trudeau – HR Subject Matter Expert
  • Cora Rouillard – Integration Subject Matter Expert
  • Julio Gomes – Integration Subject Matter Expert
  • Trisha Gibson – HR Subject Matter Expert – Leaves
  • Sharen Howarth – HR Subject Matter Expert – Leaves
  • Angela Kutok – PI Consultant

For information and resources visit: UKG Resource Page

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