Thunder Bay Regional Health Sciences Centre has completed the implementation of the new Cisco digital phone system. All phone handsets scheduled for replacement have placed and migrated.

The old telephone system will be decommissioned on February 23rd. If there is an old phone in your department that stops working as of this date, please place a HEAT ticket or contact the Service Desk by calling extension 6411 or by emailing help@tbh.net.

Disposal of old phones:

If you are not experiencing any issues with your new Cisco phone, unplug the old phone from the wall, and place it in the large cardboard box in your department for disposal.

Old telephone cables running from the wall to the old phone can be discarded.

Training resources:

User guides and training resources for the new Cisco phones are available on the iNtranet at http://informed.tbrhsc.net/departments/information-technology/self-help

If you have questions or are experiencing at issues, please contact the Service Desk extension 6411 or help@tbh.net