Shared on behalf of Information Technology
On Thursday, March 12, Thunder Bay Regional Health Sciences Centre experienced a Code Grey that affected network services, including internet connectivity and some cloud-based applications.
The disruption was identified through system monitoring and staff reports. Our technical teams worked with our vendor and regional partners to investigate and isolate the issue. Corrective actions were implemented and systems were stabilized.
During the disruption, clinical and non-clinical teams followed Code Grey procedures and contingency workflows to maintain operations and ensure continuity of patient care. Your teamwork and commitment to patient safety helped ensure care continued with minimal disruption.
All systems have now been fully restored and are operating normally, and staff may resume regular work activities. Our teams have verified functionality across key applications and network systems; however, if you encounter any issues, please contact the IT Help Desk so they can be addressed promptly.
A post-incident review will be conducted to identify opportunities to strengthen system resilience, and any lessons learned will be shared.
Thank you to all staff for your professionalism, patience, and collaboration during this event.