Thunder Bay Regional Health Sciences Centre (the Hospital) is committed to providing patient and family centred care (PFCC). Based on the principles of PFCC and continuous quality improvement, all compliments and concerns are taken seriously and regarded as an opportunity to improve the service provided, through collaboration with patients, families and the community. 

The Hospital complies with the Excellent Care for All Act (2010) by allowing the opportunity for patients and families to provide feedback regarding the care received. Compliments and concerns are received by the Quality and Risk Management (QRM) Department by phone, email, letter, mail, comment boxes (paper feedback form) or online feedback form.

All Hospital staff, professional staff, learners and volunteers can enter a compliment or concern on behalf of patients, families or visitors (with their consent) regarding their experiences in our Hospital.  Visit the website at https://tbrhsc.net/home/information-services/feedback/ or navigate to the electronic feedback form by clicking on the Compliments and Concerns icon on the Novell applications page. QRM will acknowledge compliments and concerns within five business days if received by phone, email, mail, feedback form or as requested. 

For more information on compliments and concerns resolution, please refer to policy QM-50.

If you have any questions, please do not hesitate to contact our QRM team at extension 6019 or via email at TBRHSC.QualityandRiskManagement@tbh.net.