Patient experience surveys are an important tool for our organization to hear the voices of our patients and community utilizing our services. It helps us understand what we are doing well and where we have opportunities to do things differently.

We are excited to announce that our new survey vendor, Qualtrics XM has gone live as of May 1, 2023. Qualtrics is a global leading Experience Management (XM) vendor that provides a digital platform for patient experience surveys (e.g., email, text messages, QR Code) that effectively and efficiently captures patients’ perceptions of their health care experience. Electronic surveying is a method where the invitation to participate is sent via email or SMS using a URL link embedded in the email/message that allows the patient to go directly to the survey.

What you need to know

• The process for collecting email addresses/phone numbers in Meditech will be streamlined.
• Asking the patient if they would like to participate is a mandatory field. The email, phone and consent date will be saved for future visits to limit data entry required should the patient want to participate again.
• It is very important that email/cell phone numbers are captured during registration, we will be auditing registration points and following up with further education if needed.
• If you require further information or education please contact Bonnie Nicholas, Manager of Patient and Family Centred Care, Patient Experience, Engagement & Advocacy at 684-6345.

For additional information, and for messaging to help with responding to any inquiries you may receive from patients and their families, please see links below.

Patient Experience Survey – Additional Information

Memo: Patient Experience Surveys – Changes to Email Collection in Meditech