Excerpt from nomination letter

Erin McQueen, Registered Practical Nurse (RPN), consistently goes above and beyond to advocate for her patients, demonstrating a deep commitment to patient care and the principles outlined in Patient- and Family-Centered Care (PFCC).

Erin is a true advocate for her patients, going far beyond basic nursing responsibilities. As a behavioral specialist, Erin’s expertise in caring for patients in delirium or a confused state is unmatched. She ensures these patients are always treated with professionalism, compassion, and respect. Erin works collaboratively with the healthcare team, providing individualized care that meets the unique needs of each patient. Her approach ensures that even patients who are in vulnerable and challenging states receive dignified and appropriate care, allowing for the best possible outcomes.

Erin’s dedication to improving the patient care experience is evident in her personalized approach. She takes the time to listen carefully to each patient’s concerns, preferences, and needs. Her empathetic and thoughtful nature allows her to create a care plan that is tailored to each individual, fostering a sense of trust and understanding. Erin also empowers her patients and their families by providing them with the information and resources needed to make informed decisions about their care. Her proactive approach to communication ensures that patients feel involved and valued in their own care process.

Erin’s respect for her patients is evident in every interaction. She treats each person with dignity, no matter their condition. Erin consistently creates a safe, supportive, and welcoming environment where patients and families feel respected and heard. Her compassionate nature extends beyond physical care to provide emotional support, ensuring patients feel cared for as whole individuals. Her ability to balance professionalism with deep empathy allows her to connect with patients on a level that enhances the overall care experience.

Erin exemplifies the pillars of Patient- and Family-Centered Care by integrating respect, communication, and collaboration into every aspect of her practice. She consistently involves patients and their families in decision-making, ensuring their preferences and values are at the heart of the care provided. Erin understands the importance of family in the patient’s recovery journey and works diligently to build trust with families, creating an environment where everyone feels supported. Her ability to foster these meaningful relationships is a cornerstone of the exceptional care she provides.

In conclusion, Erin McQueen’s advocacy, compassion, and dedication to both her patients and the nursing profession make her an invaluable member of the healthcare team. Her efforts to ensure individualized care, respect, and dignity for every patient, along with her commitment to the principles of PFCC, have greatly enhanced the patient experience. Erin is a true example of excellence in nursing and an inspiration to all who work with her.