Shared on behalf of Senior Leadership

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Yesterday at approximately 4:45 pm, we experienced an incident between two visitors that resulted in conflict and an escalation of the incident. Staff quickly reacted and due to a fall and injury of one of the individuals an Alert 99 was called and Security. After continued conflict, a Code White was called to further manage the situation. The situation continued to escalate to a Code Silver as the one visitor brandished a hammer from their bag and attempted to use as a weapon. The situation was quickly de-escalated and Thunder Bay Police Services was on site to assist.

We are currently assessing the facts of this situation and any potential actions that need to be taken to ensure we can provide a safe environment within our facility. We know these situations seem to be more prevalent in today’s society. The safety and wellbeing of our staff and patients is a priority and we continue to adapt our security and surveillance to detect and prevent these types of incidents.

At this time, we want to thank all staff who showed diligence and professionalism in dealing with the matter. We recognize that these types of situations can be harming emotionally and there were many staff involved beyond the Unit. If you require support or assistance to help manage through your feelings, we kindly ask that you connect with your manager or utilize the Employee and Family Assistance Program. As well, please know that Occupational Health and Safety will be holding a debrief on the event, which may assist in supporting any stresses.

Managers are encouraged to share this information with their teams and with staff who have limited computer access.

Thank again to all those involved and the teams that also supported staff throughout the evening.