We recently connected with Hafsa Siddiqui, Data Specialist, to learn more about her role and how she supports Patient and Family Centred Care at our Hospital.

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Please tell us about your role, Hafsa.

As a Data Specialist, my role is to analyze, interpret, and report data to improve patient experience. I uncover actionable insights that can be used to drive quality improvement initiatives across the hospital.

As part of my role in Patient and Family Centred Care (PFCC), I administer patient experience surveys and analyze data from post-discharge liaison calls. I compile this data for distribution to unit managers and directors to incorporate into their quality improvement plans. Measuring patient experience is a core part of patient and family centred care, as it ensures that we provide high-quality care that meaningfully incorporates the patient voice into our practices.

Find out more about Patient and Family Centred Care by visiting https://tbrhsc.net/home/caring-for-patients-families/.