Exciting News – We’re Upgrading Our Help Desk Call Centre Platform!
Mark your calendars: September 30th is the big day.
We’re rolling out a brand-new Help Desk call centre platform designed to make your Help Desk experience smoother, faster, and easier. Thank you in advance for your patience and cooperation as we make this exciting transition.
Why You’ll Love the New Platform
- One Number, Anytime: No more guessing which number to call. Just one line, available day or night for local or toll-free calling.
Local: 807-684-6411
Toll-Free: 1-888-291-9636
- Smarter Call Routing: Early identification helps us connect you with the right team.
- Future Self-Service Perks: Coming soon—chat support, self-service password resets, access to helpful documents, and knowledge articles.
- Major Incident reporting: Major incidents will be updated on the contact centre as soon as they are reported.
What to Expect When You Call
- Duo Phone Number:
When you call the Help Desk, you’ll be asked for the 10-digit phone number linked to your Multifactor Authentication Duo account (usually your cell number). This helps us recognize you quickly! Don’t worry, you can always skip this step. - Main Menu Options:
Once identified, you’ll have clear choices right from the start:- Get an update on an existing incident or service request
- Reset your password / unlock your account
- Report an issue (log an incident)
- Make a request (log a service request)
Have questions before launch? Reach out anytime: help.desk@tbh.net.