Protecting the health and safety of our staff, professional staff, patients, and the community during the COVID-19 pandemic is our utmost priority. With the current lockdown order issued by the Province of Ontario, it’s now more important than ever to maintain physical distancing and avoid non-essential movement from home.

Although the Health Records department has been closed to in-person traffic since the beginning of the COVID-19 pandemic, many patients and families continue to prefer dropping off and picking up paperwork related to their health records request in person.

In order to minimize traffic in the main entrance of our Hospital and decrease pressure on our screeners and Health Records staff, we are strongly encouraging patients and families to access our services through mail, fax, or the electronic Medchart platform.

Please note that while we are not offering in-person service as an option during the pandemic, we will continue to accommodate those who arrive at our Hospital with a request.

If the patient or family member requires further assistance, please direct them to contact the Health Records department at (807) 684-6640.