For Ethics Week, we are featuring a different TBRHSC department daily to see what sorts of ethics questions they encounter.
What does your department do?
The Informatics Help Desk is responsible for handling over 6000 tickets per month to facilitate communication and collaboration between Information Technology (IT) / Information Systems (IS) and other programs/departments throughout our 12 regional hospitals. We are the first point of contact for almost 10,000 customers/users where we help to resolve and prevent issues with IT hardware, software, security, and user access.
What ethics questions come up in your area?
Every day the Informatics Help Desk deals with ethical questions! The Help Desk is often seen as the gatekeepers of information. Balancing the need for someone to access information to do their job but ensuring they have the right or the approval to access that information is key.
Our team deals with highly sensitive information daily with the utmost care and confidentiality. We strive to maintain an excellent reputation in protecting privacy and complying with the regulations that govern us.