ED Registration Clerks Support the Patient Experience

(L-R) Shannon Schiffer, Manager, Patient and Family Centred Care, Patient Experience, Engagement and Advocacy; Keri Taylor, Lorna Ridle, Diane Dupis; and Paul Carr, Patient Family Advisor.

Congratulations to Keri Taylor, Lorna Ridle, and Diane Dupis, dedicated Registration Clerks in the Emergency Department, for their exceptional efforts in supporting patient experience.

Through their professionalism and consistency, these women have gone above and beyond in ensuring patients presenting to the Emergency Department are offered the opportunity to participate in our patient experience surveys through email or SMS consent.

This work plays a vital role in helping us understand the patient journey, recognize what is working well, and identify opportunities to improve care. Most importantly, it ensures the voice of the patient and family is present in shaping decisions across our organization.

Their commitment reflects the heart of Patient and Family Centred Care and helps us achieve our vision of exceptional care for every patient, every time.

Thank you for the meaningful difference you make each day at Thunder Bay Regional Health Sciences Centre.