During National Volunteer Week, we will be spotlighting volunteers to highlight the important roles they play at Thunder Bay Regional Health Sciences Centre (TBRHSC). Today’s spotlight shines on Suman D’souza.
Suman D’souza, a dedicated volunteer with the Patient Experience Survey Program at TBRHSC, is wrapping up an inspiring chapter of service to the community. His remarkable work in the program, combined with his years of service in security TBRHSC has earned him a spot with the Ontario Provincial Police (O.P.P.) — a new role that he’s very excited about.
Suman’s journey into volunteering began after three years of working in security, where he honed his skills in observation, crisis management, and providing a sense of safety to those around him. He soon realized that his passion for helping people went beyond just keeping spaces secure. Wanting to make a direct impact on the lives of patients, he joined the Hospital’s Patient Experience Survey Program, an initiative that gathers feedback from patients to help improve hospital services.
“I’ve always wanted to help in ways that truly matter, and this program allowed me to do just that. Listening to patients, understanding their concerns, and helping make their experience better – it’s been incredibly rewarding,” said Suman. His warm and approachable demeanor made him a natural fit for the role. As part of the program, Suman visited patient rooms, conducting surveys and engaging in meaningful conversations. His ability to connect with patients and create a sense of comfort, even in difficult times, was noticed by both staff and patients alike.
His volunteer work provided invaluable feedback that helped the Hospital make key adjustments to improve patient satisfaction and care protocols. He was also instrumental in providing a friendly face during what could often be a stressful experience for patients.
As Suman moves on to his next venture with the Ontario Provincial Police, his colleagues at the hospital reflect on the lasting impact he has had. We know he will bring the same level of commitment and care to his new role. The community is lucky to have someone like him.
For Suman, the transition from volunteer to law enforcement represents a long-held dream. “Being in security sparked my interest in law enforcement, and now I’m taking that next step. I’m excited to continue serving my community in a new capacity,” he said. His time with the hospital has only reinforced his desire to protect and serve those in need, whether in a hospital setting or on the front lines of law enforcement.
As he prepares for his new role with the O.P.P., Suman leaves behind a legacy of service, compassion, and dedication at TBRHSC. The Hospital and its patients will surely miss his calm presence, but his future in law enforcement looks bright.
For those who’ve crossed paths with Suman, one thing is clear – wherever he goes, his dedication to helping others will undoubtedly continue to shine.
