Quality and Safety: A Team Effort Across Thunder Bay Regional Health Sciences Centre
At Thunder Bay Regional Health Sciences Centre, quality and safety are not limited to a single department. From the frontlines to leadership, clinical to non-clinical spaces, and inpatient to outpatient settings, each staff member plays a vital role in delivering safe, high quality care.
Quality Huddles are departmental, leader and staff-led touch-points that provide a consistent platform for sharing innovative ideas related to safety and quality trends. What started with just seven clinical departments in 2023, has expanded to over 60 departments (including non-clinical and outpatient areas), with further plans for expansion underway. To date, over 1,575 huddles have been held, with more than 14,480 staff engagements. These gatherings have generated over 2,001 change ideas, with an impressive 1,283 already implemented.
This milestone is a testament to the hard work, collaboration, and dedication of TBRHSC staff. In alignment with our strategic goal to “focus relentlessly on quality”, the momentum behind the Quality Huddles initiative reflects how deeply a culture of quality and safety is embedded throughout our Hospital.
Congratulations to all of the award winners (below) who shared their innovative change ideas at this year’s Quality Huddle Excellence Awards. Each presentation highlighted original ideas generated from Quality Huddles that occurred in 2024.
| Presenter | Department | Quality Improvement Idea |
| Tracy Peltier | Labour and Delivery | Operating Room Standardization |
| Jennifer Pearson | Radiology | MIS Recording Update |
| Rachel Lyon | IA Medicine/Oncology | Potassium Shifting PPDO |
| Taylor MacKenizie | 2A Medicine | Acute Withdrawal Desk Revamp |
| Meghan Hill | 3C Surgery/Neuro | Magnetic Butterflies |
| Joelle Macey | Adult Mental Health | New WPV Risk Assessments |
| Tara Posselwhite | Transitional Care Unit | Laminated Seating Tags |
| Jennifer Svane | Materials Management | Vendor Shipment Amalgamation |
| Nancy Baker | Medical Device Reprocessing | New Sharps Cards |
| Victoria Marks and Megan Valente | Patient and Family Centred Care | Afternoon Snack Cart |
| Ashley Dell | Portering | Teletracker Mandatory Isolation |
| Nicole Moffet and Christian Nielsen | Security | Emergency Department Improved Accessibility |
A heartfelt thank you to the Quality Resource Management (QRM) team for their unwavering support in facilitating these huddles and guiding teams through the quality improvement journey. Together, we’re working towards our vision of exceptional care for every patient, every time.















