Shared on behalf of Adam Vinet, Executive Vice President, Patient Experience & Chief Nursing Executive and Regional Vice President, Cancer Care Services, North West Region
First and foremost, I would like to recognize and thank you for what you have done already to weather our current pandemic wave. We have seen – and mastered – many challenging moments over the past months and your commitment makes all the difference.
In my first update of 2022, I want to acknowledge that although our priority has been to manage our current crisis, we have continued to consistently move this project forward – although perhaps at a slower pace.
Below are a few highlights of the work since my last update, as well as some activities that are planned in the next few months.
| Progress Updates:· Approval received for funding a new automated scheduling system that will allow for greater autonomy, ability to view schedules from home, and improved scheduling efficiencies. Staffing Office internal process improvements are in progress or complete including a dedicated clerk per program, daily clerk huddles, improved office ergonomics, additional space to support increased FTE, improved internal communication, updated call in lists, electronic tracking of daily vacancies. ICU Clerk scheduling trial where immediate needs and sick calls are managed at unit level is now complete. An evaluation is in progress to determine viability and suitability to expand to other areas. Updates to the Staffing Office iNtranet page are in progress and will include tools and resources to support the interpretation and understanding of scheduling processes, including clarity regarding individual roles, responsibilities, and timelines. Master rotations reviewed to ensure adequate balance of staff. Three areas including TCU, Ambulatory Care, and NICU have been updated and additional master rotations are under review. | |
| Next Steps:· Scheduling software project implementation. Project kick off to choose and implement a real-time acuity tool/workload management system and leverage this tool to assess patient acuity and inform staffing requirements/gaps at the start of every shift. Finalize recommendations for NRT, Spring Hire, and Unit Care Aide program scope and structure. Continue to implement smaller process improvements (quick wins) as identified. |
Lastly, I want to thank everyone who completed the Scheduling Staff Experience survey. We received 281 responses and will use the results to measure the impacts of the staffing and scheduling improvement initiatives over time. Your feedback is highly appreciated.
For more information, please contact any member of the Staffing Project Planning Team:
Dawna Maria Perry, Director, Nursing Practice, perryd@tbh.net
Angela Kutok, Performance Improvement Consultant, kutoka@tbh.net
Jordan Stokes, Practice Coordinator, Nursing Resource Team, stokesj@tbh.net
Laura Macgowan, Manager, Labour Relations, macgowal@tbh.net
Lori Neri, Staffing Coordinator, neril@tbh.net
Michael Del Nin, Director, Strategy and Performance, delninm@tbh.net
Rita Grenier Buchan, Manager, Nursing Resource Team and Staffing, grenierr@tbh.net