Notice of Service Interruption – PFCC Medical Patient Post-Discharge Follow-Up Calls

Shared on behalf of Adam Vinet, EVP, Patient Experience & Chief Nursing Executive, VP, Cancer Care Services North West Region, COVID-19 Planning and Operations Division Lead

Please note that services provided through the Patient Family Centred Care (PFCC) portfolio are being impacted due to staffing levels. As a result, post-discharge follow-up calls to patients with medical diagnosis during their transition from hospital to home will not be provided. This service interruption will take place for at least one week, but will resume as soon as possible as this service is vital in bridging the gap between hospital care and transition to home.

We ask that you please consider providing these calls at a departmental level if able to ensure patient care and service excellence is maintained.

For additional information about post-discharge follow-up calls for medical patients, please contact the PFCC Patient Advocates by calling 684-6211 (office) or 629-3887 (cell).

Thank you for your understanding.

All Hospital COVID-19 updates and resources are available on the iNtranet at https://comms.tbrhsc.net/covid-19-information/.