Shared on behalf of Jennifer Wintermans, EVP, Communications and Corporate Relations, COVID-19 Lead and Ron Turner, Interim Vice President of Patient Programs Director of Acute Medicine, Stroke and Seniors’ Program
Please be advised that the full-time Patient Advocate role has been extended until June 30, 2022.
The Patient Advocate is a resource for all patients, their care partners, staff, leaders, physicians and volunteers of the Hospital as they assist patients and their care partners (CP) to navigate a complex health care system.
The role of the Patient Advocate is to help improve the quality of patient care and to support an exceptional experience for patients and their loved ones. Timely advocacy services are essential for our patients, care partners and staff as the Patient Advocate can:
- support mediation during challenging situations;
- de-escalate anxiety and frustration, and minimize formal complaints and litigation;
- improve patient safety, quality of care and patient flow;
- improve the patient, staff and physician experience and satisfaction;
- protect the reputation of TBRHSC; and
- expedite the appeals process for patient/Essential Care Partner (ECP) access.
Throughout the pandemic, the Patient Advocate has also played a pivotal role with ECP support and access and has been responsible for the ECP Appeals process. ECPs directly affect the physical, emotional and psychological well-being and safety of patients, and with current ECP/CP restrictions, it is essential that ECPs are able to continue to support our patients.
Information about the Essential Care Partner (ECP) Appeals Process can be found at https://comms.tbrhsc.net/wp-content/uploads/2022/01/Guidance-Document-Essential-Care-Partner-and-Care-Partner-Guidelines-January-20-2022-v.11.pdf
The Patient Advocate is available Monday to Friday, from 08:00-16:00 and can be reached at 684-6211 (office) or 629-3887 (cell), or through a referral in Meditech.