Sent on behalf of Help Desk
This is a follow-up to our November 19th email regarding fax failures.
We have been working with Tbaytel for the last few months to troubleshoot this issue and we believe we have a solution. The line errors are coming from the main circuit which is coming in from Oliver Road.
This is the same circuit that LU shares with us, and it appears that they are starting to have the same issues.
What we found was the failures were happening on some long distance faxes. Even though the line clarity was acceptable when the lines were tested, the distortion got magnified when it hit the Tbaytel exchange (the exchange is what relays the calls to long distance providers). That explains why it was only happening on some long distance calls.
To test the bad circuit theory, last month we had Tbaytel cut 2B and 2C fax printers over to a newer circuit (one that comes in through Golf Links Road). As soon as we did this, the fax failures stopped.
It has taken a while to schedule the fax line change over to the new Circuit, but we are please to let you know it will happen today (January 13th). Tbaytel will be working in our phone room most of the day to do this.
Below are the details:
Work To be done – move over fax numbers to newer circuit
Time work will occur – Thursday, January 13th – they may need to come back for several days to complete work.
Lines that will be cut over to new circuit (these are the priority lines that impact faxing – we will have Tbaytel cut over all external lines next)
| Phone # | Location |
| 346-8101 | Admitting |
| 346-8073 | Adult Mental Health |
| 684-5906 | Ambulatory Care |
| 346-8136 | Cancer Centre Reception |
| 346-8095 | Diagnostic Imaging |
| 346-8113 | Emergency Ambulance Desk/C Area |
| 346-8061 | Forensic Mental Health |
| 346-8074 | Intensive Care Unit |
| 346-8169 | Labour Rooms |
| 346-8057 | Maternal Newborn |
| 344-2126 | Neonatal Intensive Care Unit |
| 346-8162 | Medical Unit A |
| 346-8037-done | Medical Unit B |
| 346-8038-done | Medical Unit C |
| 346-8028 | Medical Oncology |
| 346-8015 | OR Nursing Station |
| 346-8059 | Paediatrics |
| 346-8125 | Penthouse Control Room |
| 346-8126 | Physical Plant Expeditor Office |
| 346-8124 | Security |
| 346-8044 | Surgical Unit A |
| 346-8048 | Surgical Unit B |
| 346-8052 | Surgical Unit C |
| 346-8096346-8442 | Switchboard Fracture Clinic |
We would like to thank everyone for their patience while we worked on resolving this issue. We apologize for any inconvenience this has caused your staff.