Congratulations to April’s Patient and Family Centered Care Shout Out (Volunteer Edition) Winners, Cathi McIlwain and Rosetta Brizzi!

Cathi is a dedicated volunteer with the Cancer Clinic at TBRHSC who brings compassion, warmth and a light that truly brightens the experience of our patients. Whether she’s offering a listening ear or quietly providing a coffee and a treat to someone, Cathi meets each person exactly where they are with kindness, empathy, and grace. She also provides that same care to the staff, stepping in wherever she can to lend a hand and allowing them to focus more fully on patient care. Cathi’s genuine joy and a heartfelt desire to help make a meaningful difference in the patient experience create a comforting presence for everyone she meets.

Rosetta is a long-time volunteer at TBRHSC and has received recognition from staff and patients for her dedication and compassion within the Paediatric department. Rosetta consistently goes above and beyond in her role, demonstrating a genuine commitment to supporting children and their families during what can often be challenging times. Through thoughtful actions and small gestures, Rosetta’s presence enhances the Paediatric environment and supports the emotional wellbeing of those in care, bringing joy, distraction, and reassurance to patients, and helping to create a more positive and less intimidating Hospital experience.