For Gary, volunteering as a Patient Family Advisor (PFA) at Thunder Bay Regional Health Sciences Centre (TBRHSC) is a meaningful way to stay engaged and give back to the community.

He first learned about the PFA role through his involvement with the Prostate Cancer Support Group and over time has come to truly appreciate the vital role hospitals play in people’s lives.

Since becoming a PFA in 2021, Gary has made a significant impact at our Hospital. By volunteering his time and sharing his lived experience, he helps improve the patient journey for everyone who walks through our doors.

At TBRHSC, PFAs are essential partners in care. By bringing the patient voice to the table, Gary plays an important role in helping to shape the policies, programs and practices that guide how care is delivered – ensuring it remains patient-centred and grounded in compassion and understanding.

What Gary enjoys most about his role is the opportunity to help others. Whether he is helping to educate staff about our Patient and Family Centred Care philosophy, or supporting patients by promoting clearer communication and enhancing the overall experience, his contributions make a difference. As part of a team of 70 PFAs, Gary values the consistently active and engaging nature of the work, which makes his volunteer experience both rewarding and impactful.

We are grateful for Gary’s ongoing dedication and the positive difference he continues to make in our Hospital.