We all play a vital role in helping to advance our strategic priorities and in achieving our vision of Exceptional care for every patient, every time. In order to increase awareness and help everyone understand how we are progressing on Strategic Plan 2026, we have developed and are distributing these quarterly strategic initiative highlights.
The full list of each “Quarterly Strategic Initiative Highlights” can be found on the intranet.
In our high-pressure environment, clear communication and patient trust are critical to safety. To strengthen person centred communication across our organization, we are expanding on the established best practice of NOD (Name, Occupation, Do). To foster more meaningful patient staff connections, enhance trust, and promote a compassionate and empathetic care environment, PFCC proposed expanding NOD to NODDING (Name, Occupation, Do, Develop trust through Interacting, Noticing, and being Genuine).
This is a core patient safety tool. Building patient trust quickly is proven to improve patient compliance with care plans, help reduce errors and preventable readmissions. The alignment with existing practice increases the likelihood of successful implementation. It reduces resistance to change, promotes consistency, and makes it easier for staff to integrate enhanced empathetic behaviors into their routine workflows.
NODDING offers a scalable and practical tool to embed these values across the organization and elevates what is already known, fostering sustainability and long-term engagement.
What’s next: Implementation will begin with a pilot in a selected unit to evaluate feasibility, staff engagement, and impact on patient experience. Insights from the pilot will be used to guide refinements and inform broader organizational rollout.
