Do you know someone in our organization who consistently demonstrates exceptional Patient and Family Centred Care (PFCC)?

Someone who takes the time to truly listen, who includes patients and families in care decisions, and who ensures everyone feels respected, safe, and valued?We want to hear about them!

Each month, the PFCC team is accepting “PFCC Shout Outs”. This is a way to recognize staff across all departments who go the extra mile to make the patient and family experience better. Whether it’s a small gesture of kindness, a meaningful conversation, or an example of true collaboration and compassion, we want to celebrate those moments.

What does a PFCC Shout Out look like?

• A nurse who takes time to explain care options in a way the patient understands
• A porter who makes a patient feel comfortable and less anxious during a transfer
• A unit clerk who warmly greets families and helps them navigate the hospital
• A physician who ensures the family is included in rounds and decisions
• Any team member who prioritizes dignity, respect, and collaboration

How to nominate someone:
Anyone, staff, patients, families, or volunteers, can nominate a staff member by sending a quick email to TBRHSC.PFCC@tbh.net. Please include the staff member’s name, department, and a brief description of what they did that deserves recognition.

Monthly winners will receive a small prize, have their photo featured on the PFCC intranet page, and be highlighted in Daily Informed newsletter.

Let’s celebrate the people who make this a truly patient and family-centred organization. Start shouting out today!