Shared on behalf of Justin Garofalo, Vice President, Facilities, Capital Planning and Support Services & CFO
We have recently observed an increase in the use of the East Entrance (Cafeteria), and Labour and Delivery Entrance for patient pick-up and drop-off.
As a reminder, the East Entrance is not designated for patient or public access. This entrance is not appropriate for patients to use as there are limited patient facing resources and longer distances to travel for clinical areas. The Labour and Delivery Entrance is reserved exclusively for patients and families accessing labour and delivery services.
To ensure safety, efficiency, and compliance with our site protocols, please review the following important points:
- The road in front of the East Entrance is a designated fire lane and must remain clear at all times. Therefore it should not be used by patients for pick-up and drop-off.
- The East Entrance doors are accessible only by swiping your employee ID card and are intended for staff use only.
- A public bus stop, along with Lift+ and taxi service, is conveniently located just across from the Fish Lot (A3) for public transportation access.
- All patient and family resources — including the Information Desk, Security, staxi chairs, seating, and parking pay stations — are available at the West Entrance.
Staff are reminded not to escort patients to the East Entrance for pick-up or drop-off. Instead, Units and porters are asked to direct all patient movement through the West Entrance, where there is convenient access to the designated patient pick-up and drop-off area in the Fish Lot (A3). Additionally, staff should ensure patients use the entrance appropriate to the service they are receiving. For example, labour and delivery patients should be directed to use the Labour and Delivery Entrance for both pick-up and drop-off.
Managers are encouraged to share this information with their teams and with staff who have limited computer access.
Thank you for your cooperation.