Building on the success of the 2023 and 2024 Foundations of Quality Improvement (QI) workshops, the Quality and Risk Management Department once again partnered with Katherine Campbell (Director of Risk Management, Service Quality, Health and Safety at Dryden Regional Health Centre) to facilitate two days of QI training, which took place on May 20 and 21 at the Valhalla Hotel and Conference Centre. There was a great turnout with over 50 participants from numerous departments throughout the Hospital, including both clinical and non-clinical staff, and both frontline staff and management.
Each day consisted of a refresher of key QI concepts and practical tools to improve patient care, processes and outcomes (e.g. 5 whys, fishbone tool, plan-do-study-act or PDSA, process mapping). This year, a new skill was also introduced, known as Failure Mode and Effects Analysis (FMEA). FMEA is a structured methodology for identifying and mitigating potential failures in processes. By attending this training, participants gained the knowledge, tools and resources required to lead meaningful QI initiatives and mitigate risks. Over time, these skills will contribute to the early detection of system issues, supporting a proactive and integrated quality management system. A big thank you to everyone who attended and supported this training!
Participant Testimonials
I had a great experience at the Quality Improvement Training. The presenter was very engaging, resourceful, and really encouraged staff to dig deep and work through common challenges we experience as health care providers every day. My key take away was learning how to support program development and new processes which I have already been able to share with my colleagues. I look forward to being able to attend next year to grow my personal and professional development.
– TBRHSC Nurse Practitioner
The training arranged by the Quality and Risk Management team was very beneficial and provided me with more tools to help improve processes in our department. It allowed for a current process that I had been working on solving in a silo, to be discussed from a quality improvement lens, and also to be worked on collaboratively. I look forward to attending more upcoming Quality Improvement trainings!
– TBRHSC Manager
The Foundations of Quality Improvement Refresher and FMEA Training Workshop was an excellent session that deepened my understanding of QI principles while introducing practical tools to proactively identify and address system risks. Katherine Campbell’s expert facilitation made the content engaging and relevant to real healthcare settings. I left the session feeling more confident and equipped to lead meaningful improvements in my projects that lead to enhanced care quality.
– TBRHSC Performance Improvement Consultant
