Directors Step into Volunteer Shoes: Shadow a Volunteer Program 2025

As part of this year’s edition of National Volunteer Week (April 27 – May 3), Directors at Thunder Bay Regional Health Sciences Centre (TBRHSC) were invited to spend a day walking in the shoes of our dedicated volunteers. The initiative offered leaders a first-hand glimpse into the day-to-day contributions that volunteers make across departments in our Hospital.

From greeting patients at the front desk to assisting in the patient experience surveys, directors experienced the meaningful — and often unseen — ways volunteers enhance the patient experience. This year’s program reinforced the essential role volunteers play in shaping our Hospital’s culture, while fostering stronger connections between leadership and frontline support.

TBRHSC extends its deepest thanks to our volunteers — and to the directors who took the time to understand their impact. We look forward to continuing this tradition for years to come.

Craig Kozlowski, Director, Patient Flow and Partnership, with Idongesit Usua, Patient Experience Survey Volunteer.

Mary Anne Fossum, Wayfinding Volunteer with Crystal Edwards, Director, Women & Children’s and Adult & Forensic Mental Health Programs, and Cathy Britt, Wayfinding Volunteer.

Heather White, Wayfinding Volunteer with Kristin Shields, Director, Quality and Risk Management.

Jennifer Fawcett, Director of Academics & Academic Family Health Team with Lisa Rozenbergs, Emergency Department Volunteer.