As part of Administrative Professionals Week (April 20-26), we’re highlighting several clerks at our Hospital and the important work they do to help us deliver exceptional care to patients and families.

---

Agnes Gilliam has worked in Thunder Bay Regional Health Sciences Centre (TBRHSC)’s Laboratory Department for 24 years as an Outpatient Clerk. She rotates her position between the Outpatient Lab and the Cancer Centre. She works closely with the units, physicians and nurses to ensure proper documentation of received samples, appropriate tests are ordered, and investigating outstanding lab results as well as various other tasks throughout the day. Agnes takes pride in her work and always takes the time to recognize her coworkers via the Thumbs Up blog.

Marcie Reinsalu has been a clerk in the Admitting and Registration Department for 12 years. In this role, she has been responsible for coordinating patient flow throughout the building, assigning beds to our Emergency and ICU patients, preparing occupancy reports for Senior Leadership, and attending Bed Rounds. Most recently, you can find Marcie at the front registration offices eager to check you in for your appointments around the building with a smiling face as the first point of contact for many of our patients.

Stacey Carruthers has been a clerk at TBRHSC for 13 years. For the last the 4.5 years she has been working for the National Surgical Quality Improvement Program-Surgical Clinical Reviewer. She follows patients on their surgical journey from pre-admission, intra-operative to post operative. She analyzes the data from these visits and reports her findings to the Surgical Quality and Improvement Team. Stacey works closely with surgeons, pharmacists, nurses and Infection Control to identify patient trends and improve patient outcomes. She enjoys collaborating with the other Ontario hospitals to create better patient experiences.