Hello, Boozhoo, Bonjour.

Given this is a busy time of year, I wanted to send along a quick touch base that speaks to one topic – generosity.

Generosity seems to be all around us in some form or another and you can’t go far in this organization without witnessing it somewhere on a daily basis. The effortless generosity of our staff and professional staff, volunteers and learners comes in all forms, whether it be through fundraising efforts, an extra smile as we help a family member find a patient, or the genuine care provided through a challenging day.

Throughout the month of December many units and departments have given generously to a cause – a family in need, the Renal Services Food Bank and the Patient Clothing Cupboard to name a few. The spirit of your generosity is astounding to see and I am not at all surprised with how we continue to support the needs of the community and our patients.

As you know, we are an Academic Health Sciences Centre and Health Research Institute; without our learners we would not have the opportunity to improve. We are a centre for researchers, students, teachers and other healthcare professionals to learn. Without the generosity of our staff and professional staff, this would not be possible and we benefit from each other. Thank you for the countless hours that are added to your day as you support spreading your knowledge.

It truly is inspiring to see you all in action each day, performing your duties with professionalism, compassion, and generosity of course. And it’s not just my observation. Time after time I have been provided feedback from patients that have specific details on how their care experience was above expectations due to the extra efforts of staff interactions. These exchanges of communication beyond the typical care we provide represent another form of generosity. Through the spirit of kindness, we make the time in our busy schedule to ensure interactions with patients and families are focused – an indication that we are getting closer to our vision of exceptional care for every patient, every time.

As the year comes to an end, I hope you have the opportunity to reflect on the generosity you have provided throughout your work and know it is appreciated.

Please take the time to find holiday cheer with your friends, family and co-workers over this festive season. I wish you all the best and let’s make 2024 a great year.

Once again, please know that I do appreciate you reading this Blog. As always, please feel free to reach out to me with comments or for any other matter. You can reach me at: rhonda.ellacott@tbh.net.