Shared on behalf of the Patient Family Centred Care (PFCC) Department.

We are happy to inform all staff that Thunder Bay Regional Health Sciences Centre now has a full time, as well as a 0.5 FTE Patient Advocate position.

Victoria Marks (right) is in the 1.0 FTE, and Marcia Broughton (left) has recently been hired as the 0.5 FTE. Marcia has a background as a paramedic, and a Clinical Educator with our organization since 2011. She is excited to be part of the PFCC department where she can directly impact patient experience and help ensure the patient’s voice is heard.

The role of the Patient Advocate is to listen, acknowledge, and address, patient and family concerns and help patients and families navigate the complex health care system, while contributing to creating exceptional patient experience. The Patient Advocates help improve the quality of the patient`s care and experience at our Hospital by ensuring and facilitating safe, timely and quality care.

The Patient Advocates are available from Monday to Friday, 8:00 a.m. to 4:00 p.m.

Anyone requiring the services of the Patient Advocate can reach them by:

• calling the Patient Advocate office directly at 807-684-6211;
• by emailing the PFCC office at PFCC@tbh.net;
• by asking staff to reach out to connect on their behalf;
• completing the Meditech referral form.