Patient Experience Award Winner – Brent Fiddler

Congratulations to Brent Fiddler, winner of the Patient Experience Award.

Brent Fiddler has been a registered nurse in the Intensive Care Unit for the past five years. During his time in the ICU, Brent has gone above and beyond to provide exceptional care to patients and their family members. Brent always treats patients and family members with dignity and respect.

An example of this involves a patient who admitted to the ICU with respiratory failure requiring non-invasive ventilation (BiPaP) to assist with breathing and oxygenation. After a few days of this treatment, the family and care team determined that all best efforts were unavailing and the trajectory of care was switched to palliation. The BiPaP was removed and medications for comfort were administered to the patient.

The patient’s family jokingly said to Brent “too bad he can’t have his music and wine he loved that”. Brent replied “Why not?” The patient’s family went home and got some of the patient’s homemade wine, the family members gave him wine with mouth swabs while they played his favourite music, sang, and danced. The patient passed peacefully soon after. The family was extremely grateful for what they said “was opportunity to have the best of a sad situation”.

Thank you Brent, for going above and beyond for our patients and families.