Shared on behalf of Adam Vinet, VP, Patient Experience, CNE & RVP, Regional Cancer Care
With Bonnie Nicholas’ impending Fall 2023 retirement, I am pleased to announce the appointment of Shannon Schiffer as the Manager, Patient & Family Centred Care, Patient Experience, Engagement and Advocacy, effective August 28, 2023.
As Manager of Patient and Family Centred Care (PFCC) Shannon will continue to support advocacy and drive patient experience initiatives and quality improvement based on PFCC best practices, ensuring the patients voice is at the centre of everything we do. Shannon will work to advance Strategic Plan 2026 priorities, including evolving Patient and Family Centred Care via Co-Design, implementation of a new digital patient experience survey vendor (Qualtrics), and foster a robust Patient Family Advisor program. Shannon has successfully sought collaboration opportunities within the organization to improve patient experience and has recruited staff into positions within PFCC.
Shannon is well known to the staff at TBRHSC as the Patient Advocate, a role she has held since 2019. Shannon holds a Masters in Social Work, HBA in Psychology, and minors in both Sociology and Political Science. She is also trained in a variety of therapies and holds a variety of other therapeutic certifications and registrations. Shannon is skilled in engagement, evaluation and research.
Shannon has extensive Hospital experience, including 5 years at Dryden Regional Mental Health and Addictions Services as a Therapist. In her 11-year career journey within our organization, prior to her role as Patient Advocate, Shannon held a variety of Social Work positions at TBRHSC including 3 years in the leadership role of Social Work Professional Practice Lead. During that time, she planned and implemented educational sessions for her colleagues and worked collaboratively with staff, management, and community resources to build the professional social work body at our organization. Shannon was also the Acting Manager, PFCC from September 2022 to January 2023.
Please join me in congratulating Shannon and wishing her well in this new role.